File this under companies that have pissed me off

On Wednesday, I had the slight misfortune of attending a network event at the W Buckhead Hotel held by the Atlanta Young Professionals. Misfortune not for the event itself, but the venue. It was held at Whiskey Blue which I thought, would be a good idea, never been, chance to see what it's like and chance to mix and mingle with other professionals.

At first when I parked my car, the valet communicated to me that it would be validated since I was going to the restaurant. But there are 2 restaurants. A regular restaurant and a bar. Who knew? Certainly not I? So I attend my thing, have a very expensive martini and I get ready to leave. There in lies the problem. I went to my hostess at the bar for validation, she said, "Oh, they'll take care of that downstairs." Went to the concierge, and she expressed that I would be required to pay since I didn't dine in the restaurant. Why the fuck didn't someone tell me this when I parked my car? So yours truly, in this age of 600,000 jobs lost had to pay some hotel $12 to park my car for an hour and half.

So I wrote the hotel's customer service and they sent it to the manager, and this is what the manager had to tell me:

Dear Ms. ****,

Thank you for expressing your concerns with regard to the parking rates at our property. We are in process of working with area parking lots to secure additional options for self parking at a reduced rate based on feedback such as yours. Because the amount of parking space we have on site is limited, the configuration of our parking lot requires it to be fully valet. I apologize that this gave you a negative perception and hope that once other options are available you will consider returning to the hotel.
Thanks again for your feedback.

Warm Wishes

Rod Renner I
Director of Operations I W Atlanta - Buckhead
3377 Peachtree Rd. NE,
Atlanta, GA, 30326
T 678 500 3131
F 678 500 3105

So I call him and all he does is apologize. Yes, but I am still shit out of luck for $12 and you are still giving me a bullshit response.

Dear Mr. R, I would be glad when your business dies just like the rest of them are slowly dying in this climate, then maybe, just maybe, next time you'd think twice about how to treat customers in a shaky economic climate.